Frequently Asked Questions

Standard shipping within the U.S. takes 8–12 business days. We currently ship within the United States only.

Orders are processed within 1–2 business days before they ship out. We don't ship on weekends.

Most moisturizers are water-based and need preservatives and emulsifiers to keep that water stable — often the exact ingredients that trigger reactive skin. Tallow has no water, so it needs none of that. It's also structurally similar to your skin's own sebum, meaning it absorbs instead of sitting on the surface.

We can't make medical claims, and everyone's skin is different. What we can say is that tallow's fatty acid profile is genuinely different from synthetic moisturizers, not just a marketing angle. Many people with eczema have found it helps where other products didn't — and our 30-day guarantee means you can find out for yourself with zero risk.

Our formula contains no retinol, no essential oils, no synthetic fragrance, and no preservatives — the ingredients most commonly flagged during pregnancy. As always, check with your OB or midwife before adding anything new to your routine.

Best used within 12 months of opening. Store it somewhere cool and dry, away from direct heat, to keep the texture and integrity intact.

Properly rendered tallow has a very faint, neutral scent — not meaty, not strong. We don't add any fragrance or essential oils, so what you're smelling is just the raw ingredients, which is close to nothing at all.

You'll see an order confirmation as the final step at checkout, plus a confirmation email with your order number. Once your order ships, you'll get a second email with tracking information.

Yes — within 24 hours of placing it, before it's been processed for shipping. After that, please refer to our Return & Refund Policy.

Then you don't pay for it. We offer a 30-day no-questions refund. Email us within 30 days and we'll refund you in full — no hoops, no proof required. Full details in our Refund Policy.