Privacy policy

Privacy Policy

Last updated: June 20, 2026

Still Skin Co operates this website and the services it provides, including all related content, features, and tools, in order to provide you with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there's a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information.

Please read this carefully. By using the Services, you acknowledge that you understand how your information is collected, used, and disclosed as described below.

Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Contact details — name, address, billing/shipping address, phone number, email
  • Financial information — payment card details, transaction information, billing details
  • Account information — username, password, preferences
  • Transaction information — items viewed, added to cart, purchased, returned, or exchanged
  • Communications — anything you send us, like customer support messages
  • Device information — browser, IP address, and other identifiers
  • Usage information — how you interact with and navigate our site

Where We Collect It From

  • Directly from you — when you create an account, browse our site, or contact us
  • Automatically — through cookies and similar technology when you use our site
  • From service providers — companies we work with to process payments, fulfill orders, or provide support
  • From other partners or third parties

How We Use Your Information

  • To provide and improve our Services — processing payments, fulfilling orders, managing your account, arranging shipping, handling returns, and personalizing your experience
  • For marketing — sending promotional emails or showing you relevant ads based on your activity, where permitted
  • For security and fraud prevention — protecting your account and our store from fraudulent or malicious activity
  • To communicate with you — providing customer support and responding to your questions
  • For legal reasons — complying with applicable law or responding to valid legal requests

How We Disclose Your Information

We may share your information with:

  • Service providers who help us run our business — payment processors, fulfillment partners, customer support tools, and analytics providers
  • Marketing partners, to help us advertise to you — you can opt out of this where applicable
  • Parties you direct us to share with, such as shipping carriers
  • In connection with a business transaction (like a sale or merger), or when required by law

Third-Party Websites

Our site may link to websites operated by others. We aren't responsible for their privacy practices, and we encourage you to review their policies separately.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of 16.

Security & Data Retention

We take reasonable steps to protect your information, but no method of transmission or storage is 100% secure. We retain your information only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request that we delete it
  • Correct inaccurate information
  • Receive a copy of it in a portable format
  • Opt out of having your information used for targeted advertising

To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising them, and we may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your personal information, please contact us directly. Depending on where you live, you may also have the right to file a complaint with your local data protection authority.

International Transfers

Your information may be transferred, stored, and processed outside the country you live in.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact

If you have questions about this Privacy Policy or would like to exercise any of your rights, please email us at info@stillskinco.shop.