Refund policy

Return & Refund Policy

Our 30-Day Guarantee
We have a 30-day return policy, which means you have 30 days after receiving your order to request a refund.

To be eligible, simply reach out to us — no receipt, no proof of purchase, and no questions asked about why the product didn't work for you. We stand by what we said: if your skin isn't visibly calmer, you don't keep paying for it.

To start a return or refund, contact us at info@stillskinco.shop.

Return Policy on Damaged, Wrong, or Faulty Products
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right at no additional cost to you.

Cancelling an Order
You can cancel your order within 24 hours of purchase, before it has been processed for shipping. Once an order has shipped, please refer to our standard return policy above.

Lost Shipments
If your estimated delivery date has passed by more than 5 days, please contact us at info@stillskinco.shop. We'll investigate with our shipping partner and request a 5-day window to locate your package. If it cannot be located, you'll be offered a full refund or a replacement — your choice.

Refunds
Once your refund request is approved, you'll be refunded to your original payment method within 5-10 business days. Processing times may vary depending on your bank.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at info@stillskinco.shop.